Shipping and Return Policy
If you have ordered Original Bakelite Radios, Single 78 RPM records, Single 45 RPM records, Software or Featured Items, your order will be shipped from Canada. We use Canada Post Air Mail for shipping orders originating in Canada. Typically, these orders take approx. 10 business days from the day you receive your final confirmation email stating that your order has been processed along with your final total, including shipping.
All other items are warehoused in the US and are shipped from various warehouses located in the US. It should be assumed that any orders that are warehoused in the US will be shipped via UPS ground service. Delivery time for these items is approx 5 business days from the day you receive your final confirmation email stating that your order has been processed along with your final total, including shipping.
For special shipping arrangements, you may contact us by telephone at 519-657-4433 or send us an email.
Defective Product Returns
We accept returns only on defective product for repair or replacement. Goods must be in same condition as received.
New product will be repaired or replaced if within warranty period.
New Records will be replaced if defective. If original records are ordered and received with defects, your purchase price will be refunded or credited to you (less shipping) upon receipt of defective goods. Return postage shall be the responsibility of Customer; replacement shipping shall be the responsibility of Primeau Music.
Defective Product Returns
Following these easy return instructions will result in quick and easy returns, and therefore will mean faster replacement of your item.
To initiate return of defective product, please contact us within 10 days of receipt of defective goods, describing item ordered and nature of defect. Please include original order number as well as the person's name the item was ordered under and date ordered.
Upon receipt of this information, a representative of Primeau Music will contact you by telephone or email with return address, shipping and customs declaration instructions (if necessary) and will provide a Return Merchandise Authorization number (RMA#).
RMA# must be clearly written on outside of shipping container so it can be easily read by carrier.
Items returned without RMA# on outside of package will not be received and will automatically be returned to sender.
It is VERY IMPORTANT that you follow all return instructions carefully as failure to follow these instructions may result in additional Customs or Shipping charges.
For Questions or Concerns, please contact us at 519-657-4433